FAQs

What types of travel accessories do you offer?

Vayora specializes in high-quality travel accessories designed to enhance comfort during travel. Our product range includes items such as travel neck pillows, packing organizers, and travel blankets, all crafted from premium materials to ensure durability and comfort.

How do I care for my travel accessories?

To maintain the quality of your travel accessories, it is recommended to follow the care instructions provided with each product. Generally, most items can be spot cleaned with mild soap and water. For specific materials, please refer to the product label for detailed care guidelines.

What is your return policy?

We have a 60-day return policy, allowing you to request a return within 60 days of receiving your item. To be eligible for a return, the item must be unworn or unused, in its original packaging, and accompanied by a receipt or proof of purchase.

How long does shipping take?

Orders are processed within 1–2 business days. Estimated delivery times vary by location: 5–10 business days for the United States and Canada, 6–12 business days for Europe, 7–14 business days for Australia and New Zealand, and 10–20 business days for the rest of the world.

Do you offer international shipping?

Yes, we offer international shipping. Please note that international orders may be subject to customs fees or import taxes, which are the responsibility of the buyer.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor your package's journey until it arrives at your designated address.

What should I do if my order is delayed or lost?

If your package is delayed beyond the estimated timeframe, please contact us at info@vayora.store. In the event that an order is lost in transit, we will work with the carrier to resolve the issue and send a replacement if necessary.

Can I exchange an item?

The fastest way to ensure you receive the desired item is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

How can I contact customer support?

You can reach our customer support team via email at info@vayora.store. We are here to assist you with any inquiries or concerns you may have regarding our products or services.